Pre-orders allow us to see how much product we should order and what we are expecting to sell. All pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. No order shall be fulfilled until every item is in stock. Please make sure you separate orders by estimated release dates if you wish to receive items as they come in stock. In stock items will be held until all pre-order items are in stock if they are in the same order.
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by Funko and it's affiliates. Changes in shipment dates from Funko do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
You will have first priority from our shipment. Barring any manufacturing mishaps/shortages/acts of God, you are essentially guaranteed the item you pre-ordered. Your pre-order will be shipped as soon as we receive stock.
Below is some useful information about our pre-order policy:
- All pre-orders will be charged immediately at the time of purchase - not shipment - and locks you in giving you top priority over everyone else
- All release dates are estimates from the supplier / manufacturer
- Pre-orders are shipped as soon as we get them as it is imported for our customers to get the latest toys and collectibles as soon as possible.
Pre-Ordered items can be canceled for a full refund if requested within 24 hours of purchase.
You may choose to cancel a pre-order before the release date by contacting us, but note cancellation of a pre-order item is subject to a 25% cancellation fee because of the firm commitment we make to Funko for purchase.
You may otherwise elect to cancel a pre-Ordered Items in the form of a store credit gift card for 100% of the purchase.
Pre-Order's & Shipping:
Your order will not ship until all items are in-stock. If your order contains both pre-ordered items and in-stock items, it will ship as a complete order once all items are in-stock. WE DO NOT SHIP UNTIL ALL ITEMS IN YOUR ORDER ARE IN STOCK. We highly suggest placing separate orders if you'd like to receive your in-stock items before your pre-ordered items. Please also try not to mix different genre's of pre-ordered items as they almost always come in at vastly different times, and you will have to wait until all products are in house to ship.
Note: By placing a pre-order, you are agreeing to all of the above terms and conditions stated in the above policies.